Return Policy

STANDARD RETURNS

Standard Returns apply to Torhawk products purchased directly from Torhawk that are free of defects or damage upon delivery. Unless otherwise stated, Torhawk accepts returns within 30 days of purchase, subject to the following conditions:

  • Condition of Returned Items
    All returned items must be in new, unused condition, including all original packaging and accessories. “New” means the product has not been used, installed, damaged, or altered in any way. Products that show signs of use or wear are not eligible for return or refund.
  • Return Shipping
    The Purchaser is responsible for all return shipping costs. Torhawk is not responsible for products lost, delayed, or damaged during return shipping. Risk of loss remains with the Purchaser until the returned product is delivered to Torhawk.
  • Refund Process
    Refunds will be issued only after the returned product is received at an authorized Torhawk facility and verified to be in new, resellable condition. Please allow reasonable time for inspection and processing. Refunds cover the product purchase price only; shipping fees are non-refundable.

DEFECT RETURN POLICY

Defective Returns apply to Torhawk products purchased directly from Torhawk that arrived to the Purchaser in defective condition.

  • Warranty Claim
    The Purchaser must first file a warranty claim describing the issue. You can easily submit your claim at torhawk.com/lifetime.
  • Return Shipping
    The Purchaser is responsible for initial return shipping costs. Torhawk is not responsible for products lost or damaged in transit prior to being received at a Torhawk facility. Once verified as defective, Torhawk will reimburse reasonable return shipping costs.
  • Refund or Replacement
    Refunds or replacements will be processed once the returned product is received and inspected. If the item is verified as defective, Torhawk will either issue a full refund or send a replacement unit at no additional cost to the Purchaser.

LIFETIME WARRANTY

All Torhawk products include our Limited Lifetime Warranty, covering manufacturing defects under normal use. If you ever experience an issue, simply file a warranty claim at torhawk.com/lifetime and our team will take care of you.

CONTACT INFORMATION

Torhawk
2010 El Camino Real, PMB 3071
Santa Clara, CA 95050
support@torhawk.com

Torhawk reserves the right to update or modify this policy at any time without prior notice.